Chartbeat Privacy Policy

Effective Date: May 14, 2026

This Privacy Notice (this “Notice”) describes how Chartbeat, Inc. and its affiliates (collectively, “Chartbeat,” “we,” “us,” or “our”) process personal data for which Chartbeat acts as a “controller” under applicable privacy laws. We also describe how we process personal data for which we act as a “processor” under applicable privacy laws in “Personal Data We Process as a Processor” only.

This Notice addresses processing activities only in connection with the Services, whether as controller or processor.

Privacy Policy Table of Contents:

  1. Notification of Changes
  2. Sources of Information
  3. Personal Data
  4. What Personal Data We Collect and How We Use It
  5. Personal Data We Process as a Data Processor
  6. Cookies
  7. Our Legal Bases and Commercial or Business Purposes for Collecting Personal Data
  8. Disclosure of Information to Third Parties
  9. Your Rights
  10. European Union, United Kingdom, and Swiss Residents
  11. U.S. Residents
  12. Links to Third Party Websites
  13. Privacy Protection for Children
  14. Security and Retention
  15. HR Data
  16. Contact Us

1. NOTIFICATION OF CHANGES

We may make changes to this Notice from time to time. We will notify you of any material changes to this Notice by placing a notice on our website or other aspects of the Services, sending you an email, or by other reasonable means, as required under applicable law.

2. SOURCES OF INFORMATION

We may collect Personal Data about you from:

  • You: When you provide such information directly to us and when personal data about you is automatically collected in connection with your use of the Services.
  • Third parties: We may receive your data through the use of third parties, such as:
    • Service Providers: We may use service providers for various business operations.
    • Social networks: If you provide your social network account credentials to us or otherwise sign in to the Services through a third-party site, you understand some content or information in those accounts may be transmitted into your Account with us.
    • Advertising partners: We may receive personal data about you from some of our service providers who assist us with marketing/promotional services.
    • Public Sources: We may obtain personal data about you from public sources.
    • Our affiliates: We may receive personal data about you from our affiliates.

3. PERSONAL DATA

What Personal Data We Collect and How We Use It
Category of Personal Data Business or Commercial Purpose(s) for Collection
Personal Identifiers such as name, account name, email address • Providing, customizing, and improving Services
• Marketing the Services
• Corresponding with you
Payment Data such as financial account information • Providing, customizing, and improving Services
Internet or Other Similar Network Activity • Providing, customizing, and improving Services
• Marketing the Services
• Corresponding with you
Device/IP Data • Providing, customizing, and improving Services
• Marketing the Services
• Corresponding with you
Professional or Employment-Related Data • Providing, customizing, and improving Services
• Marketing the Services
• Corresponding with you
Other Identifying Information • Providing, customizing, and improving Services
• Marketing the Services
• Corresponding with you

We may share the categories of data above with Service Providers, Affiliates, Business Partners, and Parties You Authorize, Access, or Authenticate.

Personal Data That We Process as a Data Processor

We process certain personal data as a processor on behalf of our customers. The customer whose digital property you access is the controller of any personal data that we process under the Services in connection with such digital property.

Cookies

We place Cookies that serve various purposes:

  • Essential Cookies: Required for providing features or services that you have requested.
  • Personalization Cookies: Record your choices and settings regarding the Services.
  • Analytics Cookies: Help us understand how visitors use the Services.
  • Targeted Advertising Cookies: Collect data about your online activity and identify your interests.

4. OUR COMMERCIAL OR BUSINESS PURPOSES AND LEGAL BASES FOR USE OF YOUR PERSONAL DATA

  • Providing, Customizing, and Improving the Site and Services
  • Marketing the Services
  • Corresponding with You

5. DISCLOSURE OF INFORMATION TO THIRD PARTIES

We may disclose your Personal Data as described in this section. These parties may include service providers, affiliates, advertising partners, and legal obligations.

6. YOUR RIGHTS

If you have questions about your rights, please reach out to privacy@chartbeat.com.

European Union, United Kingdom, and Swiss Residents

  • You can request more information about the personal data we hold about you and request a copy.
  • You may request correction or deletion of your personal data.
  • You may request a portable copy of your personal data.

U.S. Residents

  • You may have the right to request confirmation of or access to the personal data that we process about you.
  • You may have the right to request deletion of the personal data we have collected about you.

7. LINKS TO THIRD PARTY WEBSITES

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of third-party websites you choose to visit.

8. PRIVACY PROTECTION FOR CHILDREN

We do not knowingly provide access to the Services to persons under the age of eighteen (18).

9. SECURITY AND RETENTION

We implement security measures to protect information from loss, misuse, and alteration, and we retain your personal data no longer than necessary for the purposes it was processed.

10. HR DATA

Chartbeat commits to cooperate with the supervisory authorities regarding unresolved complaints concerning our handling of human resources data.

11. CONTACT US

If you have any questions or complaints about how we use your personal data, please contact Chartbeat at privacy@chartbeat.com or write to us at Chartbeat, Inc. 701 Tillery Street, Unit 12-1019, Austin, Texas 78702.